All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc). Products purchased directly from our website must be returned to one of the following service centers, along with the purchase invoice and warranty card, for a return and full refund to be made. Please return your merchandise to the service center of its corresponding agent as shown below: BTC Service Center (19 Abbas El Akkad St., Nasr City, Cairo) Swatch Tissot Rado Casio Davidoff Tommy Hilfiger Calvin Klein Boss Black Boss Orange Lacoste Gucci Hamilton Raymond Weil Frederique Constant Ferrari Balmain Coach Flik Flak Link Service Center (17 Mahmoud El Ashry St., Heliopolis, Cairo) Casio Michael Kors Emporio Armani Armani Exchange Armani Swiss Burberry Fossil DKNY Candido Cerruti Diesel Tory Burch Festina Skagen Jaguar Once your return is received by the above agent(s), reviewed and inspected (usually within 3 - 5 business days of receipt), your refund will be processed by Egywatch. A credit will be automatically issued to your original form of payment within 7 business days. Please note, depending on your financial institution, it may take additional 2-10 business days for your credit to be applied and posted to your account. Please be advised that the initial shipment fee incurred by Egywatch, will be deducted from the refunded amount on returned orders that were dispatched via ground shipping. We will refund the purchase price of the item less the original shipping costs even if the Free Shipping option was selected (usually EGP x-x). Gifts with Purchase: Free or discounted items shipped as a promotional gift with purchase must be returned along with the qualifying item in the original condition as described in the Standard Return Policy. The retail value of a gift with purchase not returned with the qualifying item will be deducted from the refund or credit amount. Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), please contact customer service no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, please keep all packaging, contents and immediately contact customer service via +2 xx. Our customer service professionals may request photos of the packaging to submit a damage claim with the carrier.